PRIVACY POLICY
1. OVERVIEW
This Privacy Policy delineates the protocols and methodologies by which VITAL VYBES SDN BHD (“the Company”, “we”, “us”, or “our”) collects, utilizes, safeguards, and discloses your personal data when you engage with our digital platforms, mobile applications, or execute commercial transactions (collectively, the “Site”). This policy is designed to comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable global data privacy standards.
By accessing our Site or utilizing our Services, you hereby acknowledge that you have read and expressly consented to the data practices described herein.
2. CATEGORIES OF PERSONAL DATA COLLECTED
We collect information that identifies, relates to, or is reasonably capable of being associated with you (“Personal Information”). This data is categorized as follows:
• Automated Device Information: Upon accessing the Site, we automatically capture metadata regarding your hardware and software, including but not limited to your web browser type, Internet Protocol (IP) address, time zone, and specific cookies installed on your device. We also record interaction patterns, such as individual web pages viewed and referral sources.
• Transactional Order Information: When executing or attempting a purchase, we collect specific identifiers including your legal name, billing and shipping addresses, email address, telephone number, and commercial financial data (including encrypted payment information and transaction history).
• Engagement Information: In the course of general business interactions (e.g., customer support inquiries, feedback, or independent contracting), we may collect further identifiers necessary for our specific business functions.
3. DATA COLLECTION MECHANISMS
We employ the following technical mechanisms to facilitate data collection:
• Cookies: Digital files stored on your device that often include an anonymous unique identifier to enhance user experience.
• Log Files: Administrative records that track actions occurring on the Site, capturing technical diagnostic data and time stamps.
• Web Beacons & Pixels: Electronic files utilized to monitor your navigation behavior and the performance of our marketing interfaces.
4. PURPOSES OF DATA PROCESSING
VITAL VYBES SDN BHD processes your Personal Information based on the following legal and business justifications:
• Contractual Fulfillment: To process payments, coordinate shipping logistics, and issue mandatory transactional documentation (invoices/confirmations).
• Risk Management: To screen transactions for potential fraud, security threats, or unauthorized access.
• Business Communication: To engage with you regarding order status, account management, or administrative updates.
• Marketing & Optimization: To provide personalized advertisements or information regarding our products based on your indicated preferences. We utilize aggregated data to improve our Site’s technical performance.
5. DISCLOSURE TO THIRD PARTIES
We may disclose your Personal Information to third-party service providers who act as data processors on our behalf:
• Infrastructure & Analytics: We utilize third-party hosting and analytics providers (such as Google Analytics) to interpret user behavior and maintain site stability.
• Legal & Statutory Obligations: We may disclose data to government authorities or third parties when mandated by law, subpoena, or to protect the legal rights and safety of the Company.
• Corporate Restructuring: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred to the acquiring entity as part of the business assets.
6. DIRECT MARKETING AND SMS PROTOCOLS
We strictly adhere to a consent-based marketing model:
• Consent: You will only receive direct marketing if you have affirmatively opted-in.
• Text Marketing: By providing your mobile number during the checkout process, you consent to receive order-related notifications and marketing offers via SMS. Consent is not a condition of purchase.
• Opt-Out Right: You maintain the absolute right to unsubscribe at any time by following the "STOP" or "Unsubscribe" instructions provided in each communication.
7. DATA RETENTION AND SECURITY
We retain your Personal Information only for as long as is strictly necessary to:
1. Fulfill the commercial and legal purposes for which it was collected.
2. Comply with statutory record-keeping requirements under Malaysian Law.
3. Protect the Company in the event of legal disputes. Upon the expiry of the retention period, data will be permanently deleted or anonymized to prevent individual identification.
8. YOUR STATUTORY RIGHTS
Under the PDPA 2010, you are entitled to specific rights regarding your data, including:
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right of Correction: The right to mandate the rectification of inaccurate or obsolete data.
• Right to Withdraw Consent: The right to revoke your consent for future data processing (subject to legal or contractual restrictions).
To exercise these rights, please submit a formal request to our Data Protection Officer (see Section 11).
9. PROTECTION OF MINORS
The Site is not directed at individuals under the age of 18 (or the relevant age of majority). We do not knowingly solicit or collect data from minors. If a parent or guardian becomes aware that a minor has provided us with Personal Information, please contact us for immediate remediation and deletion.
10. AMENDMENTS TO THIS POLICY
We reserve the unilateral right to update this Privacy Policy to reflect changes in our operational practices or legal environment. Any amendments will be effective immediately upon posting. We recommend periodic review of this page to remain informed of our current privacy standards.
11. CONTACT INFORMATION
For inquiries, requests for data access, or to lodge a complaint regarding our privacy practices, please contact: hello@vitalVYBES-shop.com
